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ASAP Program




Kayla Felix

(346) 831-7884


This was a memo sent out by Brandee Reynolds regarding the new Asap program.

Please contact one of your union reps if you have any follow up questions. 


In cooperation with the Federal Aviation Administration, International Association of Machinists and Aerospace Workers, and ExpressJet’s Safety, Quality, and Environment Department, the Inflight Department is initiating the Inflight Aviation Safety Action Program (ASAP) to all ExpressJet flight attendants. Beginning May 6 2014, flight attendants may submit ASAP reports on This program joins the current ASAP programs of Flight Operations, Maintenance and Dispatch departments.


The purpose of the Inflight ASAP is to identify and reduce flight safety concerns, minimize deviations from Federal Aviation Regulations and to implement corrective measures that manage risks as part of the ExpressJet Safety Management System. ASAP provides ExpressJet flight attendants with a voluntary, cooperative, non-punitive environment for the candid reporting of safety concerns.



Which individuals and events are covered by the Inflight ASAP?

The Inflight ASAP covers all ExpressJet flight attendants and safety events that occur only while they are acting in that capacity.


What types of events/concerns can flight attendants report in a cabin ASAP report? (Note: This is not an all-inclusive list)

An ASAP report may be submitted for any safety problem or concern, or to report inadvertent non-compliance with the Federal Aviation Regulations (FARs) or ExpressJet procedures. Here are some examples of the types of events that may be reported:


  • Non-compliance with guidance published in the FAM

  • Non-compliance with minimum crew requirements

  • Non-compliance with exit seat requirements – i.e., passenger briefing

  • Inadvertently departing without the required FAM

  • Non-performance of safety demo

  • Use of non-approved child restraint seats (non-approved restraint or non-approved location in the cabin)

  • Non-compliance with flight deck entry/exit procedures

  • Stowage of trash in non-approved locations Identification of a potential safety hazard



What type of events will be excluded by the Inflight Event Review Committee (ERC)?

The event must not be an intentional disregard for safety and not involve one of the “Big 5” below:

  • Criminal activity

  • Substance abuse

  • Controlled substances

  • Alcohol

  • Intentional falsification


NOTE: Reports of events which involve criminal activity, substance abuse, alcohol, controlled substances or intentional falsification will be forwarded to the FAA, law enforcement and/or the company for enforcement or disciplinary action.


What is the timeframe in which an ASAP report must be submitted?

In general, an ASAP report should be submitted within 24 hours. ASAP reports involving potential violations of FAA regulations which are known to the FAA (non-sole source reports) must be submitted within 24 hours after the event. Reports of possible deviations or violations which are not known to the FAA (sole source reports) can be submitted at any time - but timely submission is strongly encouraged. Reports involving general safety concerns also have no time limit, but timely submission greatly facilitates a worthwhile investigation and better mitigation of any noted systemic concerns. A 72 hour extension may be requested via the ASAP Hotline at 800-921-3480.


Must all flight attendants who witness or are involved in a safety violation or safety concern submit an ASAP report?

Yes and no. The non-punitive provisions of ASAP only apply to individuals submitting an accepted ASAP. If only one flight attendant witnesses or is involved in the safety violation or concern, only one ASAP report is needed. However, if more than one flight attendant witnesses or is involved the safety violation or concern, each flight attendant will need to submit an individual ASAP report to be included in the non-punitive provisions of the program.


How are ASAP reports used?

Information obtained from ASAP reports will help identify actual or potential safety risks as well as areas in need of potential clarification or procedural enhancements.


Can discipline result from the submission of an ASAP report?

No. A flight attendant ASAP report itself will not be used to initiate or support any company disciplinary action.


What does it mean that ASAP reports are de-identified?

De-identified ASAP reports reviewed by the ERC will not include any information that could be used to identify the author. This includes flight attendant names, base, flight number or dates, etc. The focus of ASAP reports reviewed by the ERC is on the event - not the individual.


How are ASAP reports used?

Information obtained from ASAP reports will help identify actual or potential safety risks as well as areas in need of potential clarification or procedural enhancements.


What benefits does ASAP present to flight attendants?

ASAP provides an opportunity for flight attendants to voluntarily report inadvertent safety compliance failures without fear of disciplinary action from the FAA or Inflight.


What benefits does ASAP present to the Inflight Department?

ASAP reports will provide Inflight with new visibility to valuable safety information to which it might not otherwise have access and allow it, through participation on the ERC, to develop corrective actions and/or recommendations to help improve safety and reduce deviations from FARs and company safety policy.


How is ASAP different from IOR?

Both reports go to the Safety department. The difference is that ASAP reports are strictly voluntary. They are routed to the ASAP Manager and have all identifying information (names, date, flight number) removed prior to Event Review Committee review of the event.


Does ASAP replace submitting an IOR?

No. ASAP does replace an IOR because an IOR is a mandatory report. However, employees are strongly encouraged to utilize the voluntary ASAP report for both required and non-required company reports, any suspected deviation from either company procedures or FAA regulations as well as for any general flight or ground safety concerns.


To submit an ASAP:

There are two ways to submit an ASAP on Your password to access the report is the same password used for access.


1) On the Inflight home page, the ASAP button is in the upper right hand corner under Quick Links. Click the hyperlink, type in your password, select Inflight, and begin the report. 


2) Under the Safety tab, select ASAP. The Submit an ASAP Report button is in the upper right hand corner. Click the hyperlink, type in your password, select Inflight, and begin the report.



A list of ASAP FAQs are available and can be found on the ASAP home page (Safety tab>ASAP).  Additionally, a Roadshow will be available in Spring 2019 for all of the bases and crew rooms with ERC representatives to  answer any questions.  We are in the planning phase and will make an announcement in the coming weeks.  If there are any additional questions, you may contact a Chief Flight Attendant, or any ERC representative from the ASAP Contact List on the ASAP home page.


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